The new framework mandates banks to have enhanced disclosures on complaints. Also, it talks about recovery of the cost of redress of maintainable complaints from the banks against whom the number of complaints received in the Offices of Banking Ombudsman (OBOs) are in excess of their peer group averages.

The Kolkata-based bank had reported a net loss of Rs 960.17 crore during the October-December period of the previous fiscal year.

Revenue from operations was up 14.89 per cent at Rs 933.61 crore in the quarter under review as against Rs 812.64 crore in the same period a year ago.

The company had posted a consolidated net profit of Rs 75.09 crore in the same period last fiscal.

The company#39;s consolidated revenue from operations dipped 2.37 per cent to Rs 80.73 crore compared to Rs 82.69 crore during the same period of the previous financial year.